OPEN THE DOOR TO OPPORTUNITIES

A fantastic opportunity has arisen to join us, Berkmann Wine Cellars, the largest family owned and run wine distributor in the UK, as a Brand Manager.

Everything about our company is premium, including our fantastic portfolio of wines. Therefore, we are looking for someone who can reflect our superior status by cultivating winning brand marketing strategies to develop agency sales volume and grow profitability.

It is a hands-on role which will involve building strong relationships with brand owners and colleagues to ensure the success of each brand. Responsibilities include but are not limited to:

• Developing and achieving brand plan objectives
• Identifying and exploiting brand growth opportunities
• Creating and implementing innovative communication strategies (embracing advertising, PR and promotions) which are relevant and appropriate
• Attending and representing the company at tastings, events, competitions and promotions
• Working with the press to further raise the profile and awareness of Berkmann Wine Cellars and its agencies. This may also include travel to the wineries and field visits in the

The successful candidate must be able to demonstrate being able to successfully develop and manage winning strategies for a broad portfolio of market leading consumer brands, preferably in a FMCG company or with luxury / premium brands, which involved exploiting consumer insights.  You will be able to influence stakeholders at all levels and be highly computer literate with excellent presentation skills. Finally, you must be educated to WSET Level 2 or be willing to work towards it within the first 6 months of appointment

Working Pattern

This role is 37.5 hours per week Monday to Friday and whilst the core hours are 9:00 to 17:30 there will be some evening or weekend work required.

Offer

• Competitive salary
• Contribution to company pension scheme
• Company laptop and mobile phone
• 25 days annual leave (rising to 26 days after 5 years’ service and 27 days after 10 years’ service) plus bank holidays
• An integral part of our family business
• Discount on a range of our wine

Please click on the Apply Now button and submit your CV by 14 October 2020. Please note that should any suitable CVs be received whilst the advert is live then individuals will be invited to an interview and an offer may be made prior to the closing date.

Looking through job adverts is a bit of a lottery; searching for that one opportunity that excites and motivates you.

Here at Berkmann Wine Cellars we don’t want our next appointment to be a bit of a lottery, and our Head Office based in Islington N7 has a superb new opportunity for a highly experienced and customer centric Head of Transport. You will be responsible for all transport activities which includes; customer direct deliveries, collections, plus cross-dock and trunking services between the various sites holding our stock.

Our drivers work for us, we lease our own vehicles, and our customers are at the heart of everything we do. We pride ourselves on adding significant value through our supply chain expertise and innovative customer solutions.

You will provide management controls through effective planning; organisation and communication, ensuring that all Transport KPIs are achieved relating to finance, quality and service. You must be motivated to deliver results, be passionate about the service and will be expected to take ownership of the development of your teams.

You will be working with a wide range of internal and external stakeholders so it is essential that you are politically astute with excellent written and verbal communication and influencing skills, to allow you to develop contacts and relationships with executive members, external organisations and senior management teams.

You will have already operated as a Transport Manager within a busy transport environment managing a fleet of vehicles and a team of drivers and planners, ideally within a 3PL business. You will be detail oriented and analytically focused with the ability to produce clear and concise reports, you will have an inquisitive nature, keen to challenge the norm, and be a team player with a passion to develop yourself and the team around you.

Please click on the Apply Now button and submit your CV by 25 September 2020. Interviews will be held at our offices in N7 week commencing week commencing 28th September, if you are not available on any day 28.09.20-02.10.20, include the details in your covering letter.

Are you a customer focussed and creative problem-solver?

We are Berkmann Wine Cellars and we are proud to be the largest family owned and run wine distributor in the UK. We are seeking a proactive, passionate and hardworking Customer Service Executive to join us at our head office in North London.

Our Customer Services team are the glue that holds us together. We can have the best wine in the world (and we think we do) but we cannot build a business without also being able to deliver a great service.

Your job is to deliver outstanding service to our customers, processing all orders accurately and ensuring each order is delivered without a hitch.

The day to day generally looks like:

• Accurately and efficiently inputting high-volume of orders on to the system within the set deadlines
• Investigating delivery and product availability queries quickly and efficiently, using our online software and maintaining outstanding communication via telephone and email
• Following the correct procedures for all aspects of arranging orders, including booking couriers, communicating with the driving team, and arranging collections when necessary
• Processing credit notes when required, making sure the correct stock lines and prices are selected

About you:

• Flexible with a ‘can-do’ approach
• Incredibly organised and detail-oriented, with outstanding critical-thinking and creative problem-solving skills
• Exceptional communication skills, both written and verbal
• Tech-savvy (Help Scout experience a bonus but not essential)
• A keen and dedicated team player who always put the customer first
• GCSE grade 4 or above (or equivalent) in English and Maths
• Ideally have previous experience of working within an office-based, fast moving customer service environment
• An interest in wine and/or spirits would be beneficial, but is not essential

Working Pattern:

Our Customer Services team work flexibly together to get the job done. This role is 37.5 hours per week, that will cover a shift pattern of 7.5 hours per day between the hours 7am – 7pm Monday to Friday (with an unpaid break of 1 hour). However, on a rota basis you will be requested to cover 2.5 hours on a Sunday, 5pm to 7.30pm. You may be required to work Bank Holidays when requested on a rota basis and you will receive time off in lieu for these days.

The Offer:

• Starting salary of £20,000, rising to £21,000 after successful completion of the probationary period
• 25 days annual leave (rising to 26 days after 5 years and 27 days after 10 years)
• Generous staff discount on our wine
• Being part of a diverse and successful family owned and run company
• Access to support and training

Please note that we cannot consider your application if you do not satisfy the required knowledge and experience criteria detailed above.

Due to the high volume of applications we expect to receive, we are unable to provide feedback on your application should you not be invited for interview. If you have not heard from Berkmann Wine Cellars within 2 weeks of your application, please presume you have not been successful on this occasion. Please note that we cannot consider your application if you do not satisfy the required knowledge and experience criteria detailed above.

Please note we will not accept CVs sent from recruitment agencies.

Please click on the Apply Now button and submit your CV by 15 October 2020. Please note that should any suitable CVs be received whilst the advert is live then individuals will be invited to an interview and an offer may be made prior to the closing date.

Are you a skilled multi-drop delivery driver with excellent customer service skills?

We are proud to the be the largest family owned and family run wine importer in the UK, that has been trading since 1964. Due to continued growth, we are looking for a Delivery Driver to join us on a temporary 3-month contract at our Leeds office.

We are seeking a proactive and hands-on Delivery Driver with good knowledge of roads in the Midlands and North of England, experience with multi-drop delivering and who can provide exceptional customer service in a fast-paced environment.

This vacancy is for 30 hours per week, Tuesday to Friday, 07:30 – 16:00 (with a 1-hour unpaid lunch break). Initially this is for a short term 3-month contract, however there is a possibility this may become a permanent role.

Skills and Experience Required

• Strong knowledge of road networks and experience delivering into the service industry is vital
• Good experience of being a multi drop driver
• Excellent oral communication and time management skills essential
• Exceptional customer service skills
• Valid UK driver’s licence (due to our insurance policy this must be a UK driving licence)
• Ideally to hold a C1 licence to enable you to drive a 5T vehicle

Responsibilities (include but are not limited to):

• Accountable to deliver all allocated deliveries in full and on time, whilst providing exceptional customer service
• Be proactive and organised and able to make effective decisions whilst communicating these effectively to the relevant parties
• Build strong working relationships with all customers and colleagues
• Ensure specific customer delivery requirements are followed
• Ensure all required vehicles checks are completed daily as per the appropriate documentation
• Ensure that the company van is presentable at all times (both externally and internally)
• Adhere to all required health & safety requirements
• Ensure that all processes and procedures are correctly followed and you review any updated processes (seeking clarification when necessary) by the stated deadline

The appointed candidate will receive a market aligned salary, as this is a short-term contract you will not be eligible for a company pension and will not be allocated any holiday. Alternatively, annual leave will be accrued and paid in full at the end of the contractual period.

Please click on the Apply Now button and submit your CV by 18 October 2020. Please note that should any suitable CVs be received whilst the advert is live then individuals will be invited to an interview and an offer may be made prior to the closing date.

Are you a skilled multi-drop delivery driver with excellent customer service skills?

We are proud to the be the largest family owned and family run wine importer in the UK, that has been trading since 1964. Due to continued growth, we are looking for a Delivery Driver to join us on a temporary 3-month contract.

We are seeking a proactive and hands-on Delivery Driver with good knowledge of London roads, experience with multi-drop delivering and who can provide exceptional customer service in a fast-paced environment.

This is a temporary 3-month vacancy for 32 hours per week, Tuesday to Friday, 6am – 3pm. You may be asked to work overtime, but this is not guaranteed.

Skills and Experience Required

• Strong knowledge of all London road networks and experience delivering into the service industry is vital
• Good experience of being a multi drop driver
• Excellent oral communication and time management skills essential
• Valid UK driver’s licence (due to our insurance policy this must be a UK driving licence)
• Exceptional customer service skills

Responsibilities (include but are not limited to):

• Accountable to deliver all allocated deliveries in full and on time, whilst providing exceptional customer service
• Be proactive and organised and able to make effective decisions whilst communicating these effectively to the relevant parties
• Build strong working relationships with all customers and colleagues
• Ensure specific customer delivery requirements are followed
• Ensure all required vehicles checks are completed daily as per the appropriate documentation
• Ensure that the company van is presentable at all times (both externally and internally)
• Adhere to all required health & safety requirements
• Ensure that all processes and procedures are correctly followed and you review any updated processes (seeking clarification when necessary) by the stated deadline

The appointed candidate will receive a market aligned salary, as this is a short-term contract you will not be eligible for a company pension and will not be allocated any holiday. Alternatively, annual leave will be accrued and paid in full at the end of the contractual period.

Please click on the Apply Now button and submit your CV by 18 October 2020. Please note that should any suitable CVs be received whilst the advert is live then individuals will be invited to an interview and an offer may be made prior to the closing date.